Frequently Asked Questions

If you have questions, these are the Answers: –

Question 1: Are all the 3D & 2D Models are professional?

Answer 1: Yes all the 3D & 2D Models are professional.

Question 2: Have I to register myself before buying any 3D & 2D Models or for any free 3D & 2D Models to download?

Answer 2: Yes, you have to register yourself before buying any 3D & 2D Models or for any free 3D & 2D Models to download.

Question 3: If I have some problem to download the 3D & 2D Models after buying?

Answer 3: If you have any problem to download 3D & 2D Models after buying, please inform us that, after checking the 3D or 2D Model which you have bought we shall mail you in your registered Mail ID without any cost as you have bought that 3D or 2D Model.

Question 4: Are there free 3D & 2D Models in the website 3d-properties-hub.com.?

Answer 4: Yes, there are free 3D & 2D Models in the website 3d-properties-hub.com.

Question 5: Can I use the 3D or 2D Models of 3d-properties-hub.com. in the Games or Movies.

Answer 5: Yes, you can use 3D or 2D Models of 3d-properties-hub.com.in the Games or Movies.

Question 6: Shall I get any return after returning any 3D or 2D Models?

Answer 6: No, you shall not get any return after returning any 3D or 2D Models.

Question 7: Shall you do any changes in 3D or 2D Models which I like to buy?

Answer 7: Yes, We shall do changes in 3D or 2D Models which you like to buy but for that you have send us your product description which you want with the Product ID from 3d-properties-hub.com to our mail Id & at the same time you have to pay us that amount which is written with the Product ID in 3d-properties-hub.com & after getting the payment for the 3D or 2D product with the product description which you want we shall deliver you the 3D or 2D product with the changes.

Question 8: Shall you do many changes in 3D or 2D Models which I like to buy?

Answer 8: Yes, We shall do many changes in 3D or 2D Models which you like to buy but for that you have send us your product description which you want with the Product ID from 3d-properties-hub.com to our mail Id & after getting your product description which you want, we shall tell you the product price after checking your product description which you want & after getting the product price from you, we shall do changes in the 3D or 2D Models which you want according to your product Description.

Question 9: How many hours will you take to change the 3D or 2D Model?

Answer 9: It will depend on the changes which we have to do but before changing we shall inform you the time taken of the changes.

Question 10: If I have some problem to download the 3D & 2D Models after buying, will you send us that 3D or 2D Model & how long will you take time to send those?

Answer 10: If you have any problem to download 3D & 2D Models after buying, please inform us that & after checking the 3D or 2D Model which you have bought we shall mail you in your registered Mail ID without any cost as you have bought that 3D or 2D Model & we shall deliver you within 24 Hours.

Question 11: Can I start buying my 3D models if I do not have a PayPal account?

Answer 11: No, you have to buy 3D Models through PayPal account.

Question 12: What is the personal information I have to disclose to 3d-properties-hub in order to begin buying?

Answer 12: 3d-properties-hub is committed to protecting the privacy of its users. Your privacy is being taken highly seriously and any information will never be sold, shared or disclosed to anyone. The collected information is used only to enhance your experience on our site.

Question 13: How does 3D Models download system work?

Answer 13: Once you buy 3D model from 3d-properties-hub is committed, you can download within 10 minutes but after 10 minutes, you have to take your download option key from us after mailing us with your 3D Model product ID & you shall get the key from us within 8 Hours depending on the office hours.

Question 14: What models are in demand for the most?

Answer 14: It depends on various factors. We constantly follow demand trends of the marketplace and share the insights on our website.

Question 15: Why should I buy 3D models at 3d-properties-hub.com?

Answer 15: Firstly, there is a huge digital library to buy. We understand that the needs of 3D professionals are very diverse so we offer a free of charge file conversion service through e-mail when you required the file to be converted. 3d-properties-hub.com guarantees customers reliable service, lowest possible price.

Question 16: Do you have free 3D models?

Answer 16: Yes, we have free 3F models.

Question 17: I have seen illegal or offensive content or 3D Model on your website. What should I do?

Answer 17: We will take illegal or offensive content or 3D Model issues very seriously and are happy to hear about the problems noticed from any user. To report such cases you can:

inform 3d-properties-hub support team about the illegal or offensive content or 3D Model issues via e-mail at hub.3d.properties@gmail.com with the product ID & name of the product.
Once get your mail, our team will investigate the 3D model and will get back to you as soon as possible.

Question 18: What is the difference between Royalty Free and Editorial Licenses?

Answer 18: Products sold with Royalty Free Licenses can be used for commercial purposes with no additional liabilities, extra royalties or other license fees applied for multiple usage of the product incorporating the product sold. Products published on 3d-properties-hub may not be sold, given, or assigned to another person or entity in the form it is downloaded from the site.

Products with Editorial License, though not limited in multiple uses or any time restrictions, can only be used for non-commercial purposes. Allowed uses of products under Editorial License include but are not limited to educational purposes, personal projects with no commercialization plans, and uses in journalistic and otherwise newsworthy manner that serve public interest.

Question 19: Do I get exclusive rights to use the 3D model when purchasing it on 3d-properties-hub.com?

Answer 19: No, 3d-properties-hub.com keeps the right to the 3D product and can determine how long the product is available for sale and can sell the digital files unlimited number of times. You, as a buyer of the product, however, are allowed to use the model multiple times in your projects, with no limits imposed on the time period or sales volume of final product such as video, film, animation, video game or any project incorporating the 3D model.

Question 20: I want to buy a 3D model, but I have some questions. Who can answer them?

Answer 20: You can send us mail at our mail ID, we shall answer your question.

Question 21: What formats the model is available in?

Answer 21: All formats of a specific model is available in are listed on the right side of an item page. If you have any questions about those, send your message in “CONTACT US IF YOU HAVE A QUESTION” before buying.

In addition, the list includes additional formats that the model is not available in immediately but is possible to be converted to. These formats are available after sending us a request mail about the needed formats. Please, note that these requests are processed by 3d-properties-hub team and might take some time to complete.

Question 22: I cannot find a model I need. What can I do?

Answer 22: You can request a model by sending us a mail in our mail ID with your model descriptions.

Question 23: I need a lot of models. How can I find and buy them easier?

Answer 23: Looking for 3D models can be quite time consuming, especially if you need a number of 3D assets meeting specific criterion. We understand that and that is why our team is always happy to help you with such searches. If you simply need a bunch of 3D models and help in finding the right ones, please, contact us by filling our Enterprise Accounts form and our team will respond you shortly.

Question 24: What payments methods can I use for purchasing?

Answer 24: You can use your PayPal account to pay for the order. Just click the Purchase with PayPal button, authorize within PayPal and click Pay.

Question 25: The price is too high for me. Can I offer lower price?

Answer 25: You can send us the mail about the desired price which you want to pay to buy the 3D Model.

Question 26: I am purchasing a model for a company. When and where do I specify company details?

Answer 26: If you need an invoice with your company details, it has to be entered prior to the payment in the checkout page – Review & Payment step. Review & Payment page contains Purchase as a company? button, which opens up company details fields.

Question 27: How do I download a purchased 3D model?

Answer 27: As soon as your purchase is completed, you receive an email from 3d-properties-hub with a link to download a product. It is valid for 48 hours. If you are unregistered buyer CGTrader offers to download a model immediately until a link is not expired. If you are registered user, a purchased model will be added in your My Purchases section. So you can download and access all files in one archive file (.zip or .rar) anytime.

Question 28: How can I get an invoice?

Answer 28: Invoice can be downloaded in the same page, where you are directed to download 3D model file after the purchase. Press “Invoice” button to download it.
All previous orders, download links and invoices can be downloaded by visiting My Purchases page.

Question 29: What I need to do if I can not Sign-up or Sign-in to your website?

Answer 29: Firstly try another browser and if the problem persists, contact our support team at hub.3d.properties@gmail.com or simply put your message at “CONTACT US IF YOU HAVE A QUESTION” at the bottom of each product page of our website.

Newly uploaded models